Privacy Policy

The data controller is Oleksandra Romanova, online psychologist and Gestalt therapist, reachable at info@oleksandratherapy.com.

This website provides information about therapy services and lets you request an appointment online.

When you browse the site, we may process technical data such as your IP address, browser type, device, language, and pages visited.

When you book a session or create an account, we collect the information you provide: name, email address, optional notes, appointment time, and session type. If you create a password for your account, it is stored in encrypted form.

If you contact us by email, we process the content of your message and your email address.

We use personal data to:

• process booking requests and manage appointments; • send confirmation and service-related emails; • provide access to your account and appointment history; • protect the site from abuse and spam; • understand how the site is used so we can improve it; • comply with legal obligations where applicable.

We process booking and account data to take steps at your request before and during a therapy agreement, and to perform our service to you.

We process security and analytics data based on our legitimate interest in running a safe, reliable website.

Where required by law, we rely on your consent for non-essential cookies and analytics.

The site uses essential cookies to keep you signed in and to protect forms.

We use Google Analytics (GA4) to measure traffic and understand how pages are used. Analytics may set cookies and collect pseudonymous usage data. You can limit tracking through your browser settings, ad blockers, or Google’s opt-out tools.

Cloudflare Turnstile may be used on the booking form to prevent automated abuse.

Personal data may be processed by service providers that help us operate the site, including:

• hosting and infrastructure providers; • email delivery services; • Google Analytics; • Cloudflare (security and bot protection).

These providers process data only as needed to deliver their services to us and under appropriate safeguards.

Booking and account data are kept for as long as needed to manage appointments, maintain your account, and meet legal, tax, or professional record-keeping requirements.

Analytics data is kept according to the retention settings in our analytics tools.

You may ask us to delete data that is no longer required, subject to legal obligations.

Depending on where you live, you may have the right to access, correct, delete, or restrict processing of your personal data, and to object to certain processing or request portability. You may also lodge a complaint with a data protection authority.

To exercise your rights, contact us at info@oleksandratherapy.com.

We use appropriate technical and organizational measures to protect personal data. No online service can guarantee absolute security.